Higashiyama Niseko Village Ritz-Carlton Reserve ⇒ New Chitose Airport

• Bus fare

• Accommodation charges at the hotels served are not included.

• Children aged 3 and over require a child fare.
• One child under 3 years of age may ride on a lap for free per adult.
• For changes or cancellations on the day before or the day of departure, please contact us by telephone.
• Please note that refunds are issued to your credit card, not by bank transfer.

• Guests who are intoxicated or feeling unwell may not board.
• If a change or cancellation is required, we can accept it only by email or telephone from the lead booker (the person responsible for the contract).
• * Please note that we cannot accept changes or cancellations from anyone other than the lead booker.
• * To change a booking (date and time, service, number of passengers, etc.), the lead booker must make the change themselves using the "Change / Cancel Booking" button on the voucher. Please note, therefore, that for changes made from 7 days before departure onward, when cancellation fees apply, both the cancellation fee and the fare for the new booking will be charged.
• If the luggage does not all fit in the bus's luggage compartment, some items may be loaded inside the cabin.

• Please bring the e-ticket sent to your smartphone.

• Advance reservations are required.
• Please arrive at the meeting point at least 15 minutes before the departure time.
• The operating period, departure and arrival times, and bus stops are subject to change for various reasons.
• Services may be delayed or suspended depending on weather and road conditions.
• For enquiries by email, the date on which we receive your message is treated as the date of receipt.
• Telephone enquiries are accepted during our business hours (weekdays 9:00-17:00).
• Please be sure to include your booking number when contacting us.
• If the luggage does not all fit in the bus's luggage compartment, some items may be loaded inside the cabin.
• Depending on the number of passengers, the service will operate with either a coach or a HiAce van.

Cancellation Policies

• Until 23:59, 8 days prior: 0%
• Until 23:59, 2 days prior: 30%
• Until 23:59 the day before: 40%
• Until start time: 50%
• After start time: 100%